Chapter 15 Social dynamics at work : Meetings as a gateway
نویسندگان
چکیده
Chapter 15 Social dynamics at work: Meetings as a gateway Annika L. Meinecke TU Braunschweig Nale Lehmann-Willenbrock VU University Amsterdam, the Netherlands Abstract Meetings offer an exciting gateway to dynamic social processes in organizations. During their meeting interactions, employees exchange information, build common ground, create new ideas, manage relationships, and make or break team climate. In this chapter, we highlight the potentials and possibilities for research on dynamic social processes during team meetings. Through the lens of a meetings researcher, we discuss how research questions and methodological issues in studying meeting interaction processes can be addressed. By focusing on the observable behavioral conduct of meeting participants (i.e., their verbal communication), we show how micro-level interaction processes, emergent patterns, and the dynamics of social influence throughout a meeting can be revealed. Our chapter includes a how-to guideline for researchers and practitioners interested in carrying out interaction analysis in team meetings. We illustrate our reasoning by providing data from a sample of 24 videotaped team meetings. Finally, we discuss limitations of behavioral research in team meetings. The chapter closes with an outlook and future research questions in the area of dynamic social processes in organizational meetings.
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